Last Update: 21 Jul 2017
Version 8.0.2
Client Charter
1. Engineering/Process and approve building plans documents within 10 working days of receipe of the plans from submitting person
2. Engineering/Issue certificate of occupation permit (OP) within to days after receipt of Form F
3. Engineering/Take action on complaints regarding unauthorized structures within 1 week.
4. Engineering | application for road permit will be approve within three days provided that all the documents are in orders
5. Enginnering | faulty signal light will be taken within two days
6. Engineering | complaints on damage drain will be repaired within 2 week
7. Engineering | complaints on cliff/landslide will be taken within one day
8. Engineering| minor road repairs will be take action within two days
9. Engineering | all engineering plans will be processed within a month
10. Enforcement | to process application for hanging banners and approve it within one (1) working day, if the application complies with the terms and the conditions as specified
11. Enforcement | to return merchandise that was comfiscated within 30 miuntes, if it complies with the conditions specified
12. Public Health /We will ensure that food premises license applications are approved within 14 days after the application documents are complete and in compliance with the premises license conditions
13. Public Relation | send a Compact Form (Talikhidmat system) to the section concern within 1 working days for their action
14. Public Relation | provide feedback to the complainant within 7 days of the complaint (s) received and action(s) taken
15. Public Relation | updates TALIKHIDMAT reports after receiving feedback from Focal Person from the section every month
16. Public Relation |prepare monthly reports on the status of the complaint to the Standing Comittee for Finance, Human Resources and General Purpose (FHRGP) and the Section Head for follow up action
17. Rating & Valuation | generate and print annually assessment bills to all rate payers on February
18. Rating & Valuation/ processing applications for installment payments of assessment rates will be within 5 workin days
19. Treasury |we ensure that the bills , claims , wages and allowances of the staff with supported document is complete without errors due within 14 days from the date the voucher is accepted
20. Rating & Valuation |updating records within 5 working days for the purposes of the Transfer of holdings
21. Rating & Valuation | impose assessment rates on owner property on the 1st. day of the following month from date of Occupation Permit.
22. Rating & Valuation | updating records within 5 working days for the purpose of changing mailing address and billing owner of property (ies)
23. Treasury | we promise to accept the process MBM utility bills (SBBS) with efficiency and intergrity within two minutes
24. Treasury | Kami akan memastikan penyediaan Penyata Kewangan Tahunan Persekutuan (PPKP) dengan tepat dan lengkap berasaskan undang-undang, dasar dan prinsip perakaunan yang diterima umum dalam tempoh 4
25. Treasury | Kami akan memberikan latihan yang sistematik dan berkualiti kepada kakitangan Majlis.
26. Public Library |borrowing of books for each member of the library will be process within 3 minutes
27. Public Library | Returning of the book for each member of the library process within 2 minutes
28. Public Library |the registration process for each member of the library is process within 20 munites
29. Public Library | membership renewal process for each member of the library within 10 minutes
30. Car Parks | appealing results of the parking compound will be known within 7 days
31. Car Parks | receive payment for the bas rental parking and cottage/ counter purchase bus tickets
32. Car Parks | received payment of car parking space for Private Parking
33. Car Parks | Semua pemeriksaan kompaun letak kereta diketahui dalam masa 10 minit.
34. Public Health | We will ensure that the renewal of license is completed within a week
35. Public Health | we will ensure that the approval an issuance of entertaiment permises license within one month subject to the requirements of the relevant ordinance and / or policies of Miri City Council
36. Public Health | We will ensure that 100% food handlers had performed medical checkup before approving new licence.
37. Public Health | we will ensure that the control measures carried out within 48 hours after reported received from Miri Divisional Health Office of each DF/ DHF case
38. Landscape | Seedlings application will be process within three (3) working days
39. Landscape | Application for potted flowers processing will be within three (3) working days
40. LA21 |Promotional activities for LA21 atleast 6 times a year
41. Landscape |Take action on complaints received within seven (7) working days
42. LA21 |To organized 12 events by outside agencies for increasing commitment by stkeholders in the program of sustainable development LA21
43. LA21 | to organize atleast 4 environmental awareness activities with villages communities to increase the community awareness to wards the importance of environmental
44. Engineering/Processing and approval of Building Plan submission and document by the submitting person within 10 working days
45. Engineering | Issuance of Occupation Permit within 2 working days after receiving Form F
46. LA21 | briefing / awareness talks with the community and the school at least once a month
47. Public Cleansing/to ensure that the collection of garbage in urban and housing areas are conducted in accordance wiht the schedule
48. Public Cleansing | to ensure that tha public toilets under the supervision of Miri City Council received three (3) stars and above
49. Public Cleansing/ To ensure that all complaints will be investigated and notified to the complainant within 48 hours complaint received
50. Public Cleansing/Application for desludging process will be within 5 working days
51. Public Cleansing | To ensure that the cleaning of all the roads, streets and open spaces in the city and commercial centre was conducted according to the schedule
52. Public Cleansing | To ensure that the beach cleaning at Taman Selera, Luak Esplanade and Beraya are carried out according to the schedule
 
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