2013|2014|2015|2016|2017|

Engineering/Process and approve building plans documents within 10 working days of receipe of the pl
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	90%	85%	92%	96%	100%	97%	0%	0%	0%	0%	0%	0%

Engineering/Issue certificate of occupation permit (OP) within to days after receipt of Form F
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	95%	95%	98%	95%	85%	97%	0%	0%	0%	0%	0%	0%

Engineering/Take action on complaints regarding unauthorized structures within 1 week.
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	95%	100%	100%	100%	98%	99%	0%	0%	0%	0%	0%	0%

Engineering | application for road permit will be approve within three days provided that all the do
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	90%	100%	95%	90%	100%	100%	0%	0%	0%	0%	0%	0%

Enginnering | faulty signal light will be taken within two days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Engineering | complaints on damage drain will be repaired within 2 week
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	85%	80%	95%	97%	100%	98%	0%	0%	0%	0%	0%	0%

Engineering | complaints on cliff/landslide will be taken within one day
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	98%	98%	98%	98%	98%	95%	0%	0%	0%	0%	0%	0%

Engineering| minor road repairs will be take action within two days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	90%	95%	95%	90%	100%	100%	0%	0%	0%	0%	0%	0%

Engineering | all engineering plans will be processed within a month
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	98%	0%	0%	0%	0%	0%	0%

Enforcement | to process application for hanging banners and approve it within one (1) working day,
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Enforcement | to return merchandise that was comfiscated within 30 miuntes, if it complies with the
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Public Health /We will ensure that food premises license applications are approved within 14 days af
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Rating & Valuation | generate and print annually assessment bills to all rate payers on February
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%

Rating & Valuation/ processing applications for installment payments of assessment rates will be wit
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	87.5%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%

Treasury |we ensure that the bills , claims , wages and allowances of the staff with supported docum
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Rating & Valuation |updating records within 5 working days for the purposes of the Transfer of holdi
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	52%	100%	88%	77%	82%	0%	0%	0%	0%	0%	0%	0%

Rating & Valuation | impose assessment rates on owner property on the 1st. day of the following mon
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%

Rating & Valuation | updating records within 5 working days for the purpose of changing mailing add
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	87%	60%	68%	0%	0%	0%	0%	0%	0%	0%

Treasury | we promise to accept the process MBM utility bills (SBBS) with efficiency and intergrity
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Public Library |borrowing of books for each member of the library will be process within 3 minutes
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%

Public Library | Returning of the book for each member of the library process within 2 minutes
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%

Public Library |the registration process for each member of the library is process within 20 munites
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%

Public Library | membership renewal process for each member of the library within 10 minutes
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%

Car Parks | appealing results of the parking compound will be known within 7 days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	50%	50%	25%	50%	50%	50%	0%	0%	0%	0%	0%	0%

Car Parks | receive payment for the bas rental parking and cottage/ counter purchase bus tickets
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	28.57%	50%	57.14%	57.14%	64.29%	42.86%	0%	0%	0%	0%	0%	0%

Car Parks | received payment of car parking space for Private Parking
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	53.33%	53.33%	60%	74%	80%	80%	0%	0%	0%	0%	0%	0%

Public Health | We will ensure that the renewal of license is completed within a week
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Public Health | we will ensure that the approval an issuance of entertaiment permises license within
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Public Health | We will ensure that 100% food handlers had performed medical checkup before approvin
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Public Health | we will ensure that the control measures carried out within 48 hours after reported
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Landscape | Seedlings application will be process within three (3) working days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	60%	50%	80%	100%	0%	0%	0%	0%	0%	0%

Landscape | Application for potted flowers processing will be within three (3) working days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

LA21 |Promotional activities for LA21 atleast 6 times a year
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	16.7%	33.3%	50%	50%	0%	0%	0%	0%	0%	0%

Landscape |Take action on complaints received within seven (7) working days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	4.3%	5.8%	2.7%	2%	7.3%	4.5%	0%	0%	0%	0%	0%	0%

LA21 |To organized 12 events by outside agencies for increasing commitment by stkeholders in the pro
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	8.3%	25%	50%	75%	100%	100%	0%	0%	0%	0%	0%	0%

LA21 | to organize atleast 4 environmental awareness activities with villages communities to increas
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	25%	50%	75%	100%	100%	100%	0%	0%	0%	0%	0%	0%

LA21 | briefing / awareness talks with the community and the school at least once a month
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Public Cleansing/to ensure that the collection of garbage in urban and housing areas are conducted i
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	93%	90%	86%	94%	85%	0%	0%	0%	0%	0%	0%	0%

Public Cleansing | to ensure that tha public toilets under the supervision of Miri City Council rece
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%

Public Cleansing/ To ensure that all complaints will be investigated and notified to the complainant
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%

Public Cleansing/Application for desludging process will be within 5 working days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%

Public Cleansing | To ensure that the cleaning of all the roads, streets and open spaces in the city
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%

Public Cleansing | To ensure that the beach cleaning at Taman Selera, Luak Esplanade and Beraya are
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%