Last Update: 13 Dec 2017
Version 8.0.2c
Client Charter's Achievement
2013|2014|2015|2016|2017|

Engineering/Process and approve building plans documents within 10 working days of receipe of the plans from submitting person
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
90%
85%
92%
96%
100%
97%
0%
0%
0%
0%
0%
0%

Engineering/Issue certificate of occupation permit (OP) within to days after receipt of Form F
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
95%
95%
98%
95%
85%
97%
0%
0%
0%
0%
0%
0%

Engineering/Take action on complaints regarding unauthorized structures within 1 week.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
95%
100%
100%
100%
98%
99%
0%
0%
0%
0%
0%
0%

Engineering | application for road permit will be approve within three days provided that all the documents are in orders
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
90%
100%
95%
90%
100%
100%
0%
0%
0%
0%
0%
0%

Enginnering | faulty signal light will be taken within two days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Engineering | complaints on damage drain will be repaired within 2 week
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
85%
80%
95%
97%
100%
98%
0%
0%
0%
0%
0%
0%

Engineering | complaints on cliff/landslide will be taken within one day
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
98%
98%
98%
98%
98%
95%
0%
0%
0%
0%
0%
0%

Engineering| minor road repairs will be take action within two days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
90%
95%
95%
90%
100%
100%
0%
0%
0%
0%
0%
0%

Engineering | all engineering plans will be processed within a month
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
98%
0%
0%
0%
0%
0%
0%

Enforcement | to process application for hanging banners and approve it within one (1) working day, if the application complies with the terms and the conditions as specified
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Enforcement | to return merchandise that was comfiscated within 30 miuntes, if it complies with the conditions specified
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Health /We will ensure that food premises license applications are approved within 14 days after the application documents are complete and in compliance with the premises license conditions
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Rating & Valuation | generate and print annually assessment bills to all rate payers on February
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%

Rating & Valuation/ processing applications for installment payments of assessment rates will be within 5 workin days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
87.5%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%

Treasury |we ensure that the bills , claims , wages and allowances of the staff with supported document is complete without errors due within 14 days from the date the voucher is accepted
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Rating & Valuation |updating records within 5 working days for the purposes of the Transfer of holdings
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
52%
100%
88%
77%
82%
0%
0%
0%
0%
0%
0%
0%

Rating & Valuation | impose assessment rates on owner property on the 1st. day of the following month from date of Occupation Permit.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%

Rating & Valuation | updating records within 5 working days for the purpose of changing mailing address and billing owner of property (ies)
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
87%
60%
68%
0%
0%
0%
0%
0%
0%
0%

Treasury | we promise to accept the process MBM utility bills (SBBS) with efficiency and intergrity within two minutes
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Library |borrowing of books for each member of the library will be process within 3 minutes
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%

Public Library | Returning of the book for each member of the library process within 2 minutes
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%

Public Library |the registration process for each member of the library is process within 20 munites
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%

Public Library | membership renewal process for each member of the library within 10 minutes
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%

Car Parks | appealing results of the parking compound will be known within 7 days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
50%
50%
25%
50%
50%
50%
0%
0%
0%
0%
0%
0%

Car Parks | receive payment for the bas rental parking and cottage/ counter purchase bus tickets
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
28.57%
50%
57.14%
57.14%
64.29%
42.86%
0%
0%
0%
0%
0%
0%

Car Parks | received payment of car parking space for Private Parking
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
53.33%
53.33%
60%
74%
80%
80%
0%
0%
0%
0%
0%
0%

Public Health | We will ensure that the renewal of license is completed within a week
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Health | we will ensure that the approval an issuance of entertaiment permises license within one month subject to the requirements of the relevant ordinance and / or policies of Miri City Council
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Health | We will ensure that 100% food handlers had performed medical checkup before approving new licence.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Health | we will ensure that the control measures carried out within 48 hours after reported received from Miri Divisional Health Office of each DF/ DHF case
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Landscape | Seedlings application will be process within three (3) working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
60%
50%
80%
100%
0%
0%
0%
0%
0%
0%

Landscape | Application for potted flowers processing will be within three (3) working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

LA21 |Promotional activities for LA21 atleast 6 times a year
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
0%
16.7%
33.3%
50%
50%
0%
0%
0%
0%
0%
0%

Landscape |Take action on complaints received within seven (7) working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
4.3%
5.8%
2.7%
2%
7.3%
4.5%
0%
0%
0%
0%
0%
0%

LA21 |To organized 12 events by outside agencies for increasing commitment by stkeholders in the program of sustainable development LA21
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
8.3%
25%
50%
75%
100%
100%
0%
0%
0%
0%
0%
0%

LA21 | to organize atleast 4 environmental awareness activities with villages communities to increase the community awareness to wards the importance of environmental
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
25%
50%
75%
100%
100%
100%
0%
0%
0%
0%
0%
0%

LA21 | briefing / awareness talks with the community and the school at least once a month
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Cleansing/to ensure that the collection of garbage in urban and housing areas are conducted in accordance wiht the schedule
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
93%
90%
86%
94%
85%
0%
0%
0%
0%
0%
0%
0%

Public Cleansing | to ensure that tha public toilets under the supervision of Miri City Council received three (3) stars and above
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%

Public Cleansing/ To ensure that all complaints will be investigated and notified to the complainant within 48 hours complaint received
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%

Public Cleansing/Application for desludging process will be within 5 working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%

Public Cleansing | To ensure that the cleaning of all the roads, streets and open spaces in the city and commercial centre was conducted according to the schedule
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%

Public Cleansing | To ensure that the beach cleaning at Taman Selera, Luak Esplanade and Beraya are carried out according to the schedule
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%

 
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