Client Charter's Achievement |
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2013|2014|2015|2016|2017|
Engineering/Process and approve building plans documents within 10 working days of receipe of the pl |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 90% | 85% | 92% | 96% | 100% | 97% | 0% | 0% | 0% | 0% | 0% | 0% |
Engineering/Issue certificate of occupation permit (OP) within to days after receipt of Form F |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 95% | 95% | 98% | 95% | 85% | 97% | 0% | 0% | 0% | 0% | 0% | 0% |
Engineering/Take action on complaints regarding unauthorized structures within 1 week. |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 95% | 100% | 100% | 100% | 98% | 99% | 0% | 0% | 0% | 0% | 0% | 0% |
Engineering | application for road permit will be approve within three days provided that all the do |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 90% | 100% | 95% | 90% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Enginnering | faulty signal light will be taken within two days |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Engineering | complaints on damage drain will be repaired within 2 week |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 85% | 80% | 95% | 97% | 100% | 98% | 0% | 0% | 0% | 0% | 0% | 0% |
Engineering | complaints on cliff/landslide will be taken within one day |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 98% | 98% | 98% | 98% | 98% | 95% | 0% | 0% | 0% | 0% | 0% | 0% |
Engineering| minor road repairs will be take action within two days |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 90% | 95% | 95% | 90% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Engineering | all engineering plans will be processed within a month |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 98% | 0% | 0% | 0% | 0% | 0% | 0% |
Enforcement | to process application for hanging banners and approve it within one (1) working day, |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Enforcement | to return merchandise that was comfiscated within 30 miuntes, if it complies with the |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Health /We will ensure that food premises license applications are approved within 14 days af |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Rating & Valuation | generate and print annually assessment bills to all rate payers on February |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
Rating & Valuation/ processing applications for installment payments of assessment rates will be wit |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 87.5% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
Treasury |we ensure that the bills , claims , wages and allowances of the staff with supported docum |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Rating & Valuation |updating records within 5 working days for the purposes of the Transfer of holdi |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 52% | 100% | 88% | 77% | 82% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
Rating & Valuation | impose assessment rates on owner property on the 1st. day of the following mon |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
Rating & Valuation | updating records within 5 working days for the purpose of changing mailing add |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 87% | 60% | 68% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
Treasury | we promise to accept the process MBM utility bills (SBBS) with efficiency and intergrity |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Library |borrowing of books for each member of the library will be process within 3 minutes |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% |
Public Library | Returning of the book for each member of the library process within 2 minutes |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% |
Public Library |the registration process for each member of the library is process within 20 munites |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% |
Public Library | membership renewal process for each member of the library within 10 minutes |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% |
Car Parks | appealing results of the parking compound will be known within 7 days |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 50% | 50% | 25% | 50% | 50% | 50% | 0% | 0% | 0% | 0% | 0% | 0% |
Car Parks | receive payment for the bas rental parking and cottage/ counter purchase bus tickets |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 28.57% | 50% | 57.14% | 57.14% | 64.29% | 42.86% | 0% | 0% | 0% | 0% | 0% | 0% |
Car Parks | received payment of car parking space for Private Parking |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 53.33% | 53.33% | 60% | 74% | 80% | 80% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Health | We will ensure that the renewal of license is completed within a week |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Health | we will ensure that the approval an issuance of entertaiment permises license within |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Health | We will ensure that 100% food handlers had performed medical checkup before approvin |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Health | we will ensure that the control measures carried out within 48 hours after reported |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Landscape | Seedlings application will be process within three (3) working days |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 60% | 50% | 80% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Landscape | Application for potted flowers processing will be within three (3) working days |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
LA21 |Promotional activities for LA21 atleast 6 times a year |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 0% | 0% | 16.7% | 33.3% | 50% | 50% | 0% | 0% | 0% | 0% | 0% | 0% |
Landscape |Take action on complaints received within seven (7) working days |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 4.3% | 5.8% | 2.7% | 2% | 7.3% | 4.5% | 0% | 0% | 0% | 0% | 0% | 0% |
LA21 |To organized 12 events by outside agencies for increasing commitment by stkeholders in the pro |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 8.3% | 25% | 50% | 75% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
LA21 | to organize atleast 4 environmental awareness activities with villages communities to increas |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 25% | 50% | 75% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
LA21 | briefing / awareness talks with the community and the school at least once a month |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 0% | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Cleansing/to ensure that the collection of garbage in urban and housing areas are conducted i |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 93% | 90% | 86% | 94% | 85% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Cleansing | to ensure that tha public toilets under the supervision of Miri City Council rece |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Cleansing/ To ensure that all complaints will be investigated and notified to the complainant |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Cleansing/Application for desludging process will be within 5 working days |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Cleansing | To ensure that the cleaning of all the roads, streets and open spaces in the city |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
Public Cleansing | To ensure that the beach cleaning at Taman Selera, Luak Esplanade and Beraya are |
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| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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Achievements | 100% | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
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