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Client Charter's Achievement

Engineering/Process and approve building plans documents within 14 working days of receipe of the pl
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	89%	100%	55%	100%	100%	0%	100%	100%	100%	100%	100%	100%

Treasury: Kami memastikan bil, tututan gaji dan elaun kakitangan Majlis yang disokong dengan dokumen
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	91.3%	100%	100%	100%	100%	100%	100%	0%	0%	0%

Engineering/Issue certificate of occupation permit (OP) within to days after receipt of Form F
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	0%	100%	100%	100%	100%	100%	100%

Engineering/Take action on complaints regarding unauthorized structures within 1 week.
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	80%	67%	0%	100%	100%	100%	100%	100%	100%

Engineering \| application for road permit will be approve within three days provided that all the do
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%

Enginnering \| faulty signal light will be taken within two days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%	0%

Engineering \| complaints on damage drain will be repaired within 2 week
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%

Engineering \| complaints on cliff/landslide will be taken within one day
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%

Engineering\| minor road repairs will be take action within two days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%

Engineering \| all engineering plans will be processed within a month
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%

Enforcement \| to process application for hanging banners and approve it within one (1) working day,
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%

Enforcement \| to return merchandise that was comfiscated within 30 miuntes, if it complies with the
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%

Public Health /We will ensure that food premises license applications are approved within 14 days af
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	100%	100%	0%	0%	0%

Public Relation \| send a Compact Form (Talikhidmat system) to the section concern within 1 working d
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%

Public Relation \| Provide feedback to TALIKHIDMAT CENTER within 3 days of receiving a complaint from
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	90%	86%	59%	71%	91%	95%	100%	97%	75%	99%	99%	93%

Public Relation \|prepare monthly reports on the status of the complaint to the Standing Comittee for
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%

Rating & Valuation \| generate and print annually assessment bills to all rate payers on February
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	0%	100%	100%	100%	100%	100%	100%

Rating & Valuation/ processing applications for installment payments of assessment rates will be wit
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	67%	0%	100%	100%	100%	100%	100%	100%

Rating & Valuation \|updating records within 5 working days for the purposes of the Transfer of holdi
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	56%	98%	100%	93%	95%	0%	100%	93%	100%	97%	100%	100%

Treasury \|we ensure that the bills , claims , wages and allowances of the staff with supported docum
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	91.3%	100%	100%	100%	100%	100%	100%	0%	0%	0%

Rating & Valuation \| impose assessment rates on owner property on the 1st. day of the following mon
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	0%	100%	100%	100%	100%	100%	100%

Rating & Valuation \| updating records within 5 working days for the purpose of changing mailing add
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	65%	100%	100%	94%	89%	0%	100%	100%	100%	100%	100%	100%

Treasury \| we promise to accept the process MBM utility bills (SBBS) with efficiency and intergrity
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	99.76%	100%	99.93%	0%	99.8%	99.93%	99.9%	0%	0%	0%

Public Library \|borrowing of books for each member of the library will be process within 3 minutes
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	0%	0%	0%	0%	100%	100%	100%	100%	100%	100%

Public Library \| Returning of the book for each member of the library process within 2 minutes
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	0%	0%	0%	0%	100%	100%	100%	100%	100%	100%

Public Library \|the registration process for each member of the library is process within 20 munites
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	0%	0%	0%	0%	100%	100%	100%	100%	100%	100%

Public Library \| membership renewal process for each member of the library within 10 minutes
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	0%	0%	0%	0%	100%	100%	100%	100%	100%	100%

Car Parks \| appealing results of the parking compound will be known within 7 days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	100%

Car Parks \| receive payment for the bas rental parking and cottage/ counter purchase bus tickets
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	0%	0%	100%	100%	0%	100%	100%	100%	100%	0%	0%

Car Parks \| received payment of car parking space for Private Parking
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	0%	0%	0%	100%	100%	100%	100%	100%	100%

Public Health \| We will ensure that the renewal of license is completed within a week
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	100%	100%	0%	0%	0%

Public Health \| we will ensure that the approval an issuance of entertaiment permises license within
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	100%	100%	0%	0%	0%

Public Health \| We will ensure that 100% food handlers had performed medical checkup before approvin
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	100%	100%	0%	0%	0%

Public Health \| we will ensure that the control measures carried out within 48 hours after reported
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	100%	100%	100%	0%	0%	0%

Landscape \| Seedlings application will be process within three (3) working days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	0%	100%	0%	0%	100%	0%	0%	0%

Landscape \| Application for potted flowers processing will be within three (3) working days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	0%	0%	100%	100%	0%	100%	100%	100%	100%	100%	100%

LA21 \|Promotional activities for LA21 atleast 6 times a year
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	17%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	0%

Landscape \|Take action on complaints received within seven (7) working days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	6.7%	3.2%	4.4%	8.6%	6.5%	3.3%	3.6%	4.6%	4.3%	4.1%	9%	6.2%

LA21 \|To organized 12 events by outside agencies for increasing commitment by stkeholders in the pro
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	17%	25%	33%	33%	33%	42%	67%	67%	83%	92%	92%	0%

LA21 \| to organize atleast 4 environmental awareness activities with villages communities to increas
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	25%	75%	100%	100%	100%	100%	100%	100%	100%	100%	100%	0%

LA21 \| briefing / awareness talks with the community and the school at least once a month
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	0%	6%	11%	11%	11%	28%	28%	28%	75%	83%	92%	0%

Public Cleansing/to ensure that the collection of garbage in urban and housing areas are conducted i
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Public Cleansing \| to ensure that tha public toilets under the supervision of Miri City Council rece
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Public Cleansing/ To ensure that all complaints will be investigated and notified to the complainant
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Public Cleansing/Application for desludging process will be within 5 working days
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Public Cleansing \| To ensure that the cleaning of all the roads, streets and open spaces in the city
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%

Public Cleansing \| To ensure that the beach cleaning at Taman Selera, Luak Esplanade and Beraya are
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	100%	100%	100%	100%	100%	0%	0%	0%	0%	0%	0%