Client Charter

Client Charter List

 
 
ENGINEERING | Process and approve building plan documents within 14 working days from the date of receipt of the plan from the "submitting person"-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 80 96
Total 100 100 100
PUBLIC RELATION |Ensures immediate resolution / early response is provided to the Talikhidmat call center within three (3) working days from the date of receipt of feedback.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 97 98 94
Total 100 100 100
LIBRARY |The book return process for each library member is handled within 2 minutes.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
LANDSCAPE | Take action on public complaints received within seven (7) working days.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 96 95 95
Total 100 100 100
VALUATION & RATING | Generate and print annual assessment tax bills for all proportioned holdings in February-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
ENFORCEMENT | Processes complete banner hanging applications within one (1) working day-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
ENGINEERING | Minor road damage is taken action within 2 days.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 70 95 98
Total 100 100 100
ENGINEERING | Issuance of Certificate of Occupancy of Building within 2 days after receipt of Form F-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
ENGINEERING | Taking action on complaints regarding unauthorized structures within 1 week.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 57 34 100
Total 100 100 100
ENGINEERING | Drain damage complaints are repaired within 2 weeks.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 85 90 90
Total 100 100 100
ENGINEERING | Approve complete road permit applications within 3 working days-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
ENGINEERING |Climb/landslide complaints (minor collapse) are taken action within one day.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
VALUATION & RATING | Process assessment tax installment payment applications within 5 working days.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
VALUATION & RATING |Update records within 5 working days for the purpose of transfer of holdings-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
VALUATION & RATING | Update records within 5 working days for the purpose of change of correspondence address and holding owner bills.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
VALUATION & RATING | Impose assessment tax on proportioned holdings on the 1st day of the following month from the date of the Certificate of Occupancy.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
TREASURY | Process MBM and utility bills (SBBS) efficiently and with integrity within 30 minutes.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
TREASURY | Process bills, salary claims and allowances for Council staff supported by complete documents within 7 working days from the date of receipt from the department/division/section/unit-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
PARKING | Process the issuance of a private car parking permit after 5 working days from the date of payment.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
PARKING | Process compound appeal applications within 3 working days.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
PARKING| The sticker issuance process for People with Disabilities (OKU) is completed within 3 days from the date of application.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
LIBRARY | The book borrowing process for each library member is handled within 3 minutes.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
LIBRARY |The registration process for each library member is handled within 20 minutes.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
LIBRARY | The membership renewal process for each library member is handled within 10 minutes.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
PUBLIC HEALTH | We will ensure that the license renewal process takes one week for newly issued license certificates.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
PUBLIC HEALTH | we will ensure that 100% of food operators undergo health inspections before new licenses are issued.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
PUBLIC HEALTH | We will ensure the approval and issuance of entertainment premises licenses within one month subject to the requirements of the relevant ordinance and/or Miri City Council policies.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
PUBLIC HEALTH | We will ensure that control actions are carried out within 48 hours after being reported from the Miri Division Health Office for each DF/DHF case.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
PUBLIC HEALTH | We will ensure that food premises license applications are approved within 14 days after the application documents are complete and the premises have met the license requirements.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 90 90 90
Total 100 100 100
MAINTENANCE & PUBLIC SERVICES | Process bulk waste collection applications within 5 working days-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100
MAINTENANCE & PUBLIC SERVICES | Processing septic tank emptying applications within 5 working days-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100
Total 100 100 100