FAQ
1. What Is Council's Tax Assessment?
Assessment rates are local taxes imposed for ownership of rateable holding situated at Miri City Council jurisdiction.
2. Who Are The Tax Payers?
The owners of the rateable holdings are liable to pay the tax assessment rates.
3. Why Should I Pay The Tax?
Rates are essential to assist to finance the Council's expenditure in providing service to the public eg. Cleanliness, solid waste, street lighting, parks, grass cutting and maintenance.
4. When Can I Pay The Assessment Rate?
The assesssement rate can be paid twice a year :-
First half : The due date is on 31st May.
Second half : The due date is on 31st October.
Assessment paid after the last date for payment shall be subject to a surcharge or default fee of 1% per month.
5. HOW CAN PAYMENT BE MADE?
- Payment can be made in cash, credit card (Master / Visa), debit card, cheque, bank draft and postal order that payable to "MAJLIS BANDARAYA MIRI"
- Payment channels are as follows:
| A. | COUNTER Miri City Council Payment Counter, UTC Miri |
| B. | Local Payment Agency Counter
|
| C. | e-Payment www.cimbclicks.com.my https://www.paymentgalaxy.com/paybillsmalaysia/ https://sarawakpay.gov.my/ (SCAN QR Code) |
| D. | POSTAL ADDRESS Majlis Bandaraya Miri Jalan Bandaraya Marina Bay 98000 Miri, Sarawak |
For more information, please do not hesitate to contact any officer or staff of Miri City Council at
085-433501MCC Help Assistant
What is Rating and Valuation?
Rating and Valuation is the MCC department that assesses property values and manages local property taxes (assessment rates) within the Miri City Council area.
Rating and Valuation is the MCC department that assesses property values and manages local property taxes (assessment rates) within the Miri City Council area.
Why contact the Rating & Valuation department?
Contact this department to enquire about your property's assessment rate, update valuation information, or check records related to your rateable property.
Contact this department to enquire about your property's assessment rate, update valuation information, or check records related to your rateable property.
Who pays assessment rates?
The property owner is responsible for paying assessment rates if their property is within the Miri City Council jurisdiction.
The property owner is responsible for paying assessment rates if their property is within the Miri City Council jurisdiction.
When can I pay my assessment rate?
Assessment rates are paid twice a year — first half by 31 May and second half by 31 October. Late payment may incur a surcharge.
Assessment rates are paid twice a year — first half by 31 May and second half by 31 October. Late payment may incur a surcharge.
How do I contact Rating & Valuation?
Operating hours: Mon–Thu 8:00am–1:00pm & 2:00pm–5:00pm; Fri 8:00am–11:45am & 2:15pm–5:00pm. Contact details are listed on the council's official page.
Operating hours: Mon–Thu 8:00am–1:00pm & 2:00pm–5:00pm; Fri 8:00am–11:45am & 2:15pm–5:00pm. Contact details are listed on the council's official page.
What is the Sarawak Dog License system?
An online portal for dog owners to register their dogs, pay licence fees, and manage dog licence records with local councils in Sarawak.
An online portal for dog owners to register their dogs, pay licence fees, and manage dog licence records with local councils in Sarawak.
Where do I download dog licence forms?
You can download application forms from the "Download" section of the MCC website.
You can download application forms from the "Download" section of the MCC website.
Who needs a dog licence?
Any dog owner in Sarawak who wants to register their pet must use this system to submit information and process their licence.
Any dog owner in Sarawak who wants to register their pet must use this system to submit information and process their licence.
Why do I need a dog licence?
Dog licences are required by local authority laws to monitor and control dog populations, ensure rabies vaccination, and prevent public health risks. Failing to have a valid licence can result in legal fines.
Dog licences are required by local authority laws to monitor and control dog populations, ensure rabies vaccination, and prevent public health risks. Failing to have a valid licence can result in legal fines.
Who to contact about the dog licence portal?
SAINS Contact Centre: 1-300-88-SAINS (1-300-88-7246) or email contactcentre@sains.com.my.
SAINS Contact Centre: 1-300-88-SAINS (1-300-88-7246) or email contactcentre@sains.com.my.
What is the Sarawak Councils Portal?
A one-stop online platform that brings together local authority services across Sarawak's district and city councils in a single digital space.
A one-stop online platform that brings together local authority services across Sarawak's district and city councils in a single digital space.
What services are on the portal?
Licensing, permits, assessment enquiries, public health and other council-related services. Specific services appear once you log in.
Licensing, permits, assessment enquiries, public health and other council-related services. Specific services appear once you log in.
What is Sarawak ID?
A single digital identity used across Sarawak government digital services. Register once and use it to log into multiple government systems without separate accounts.
A single digital identity used across Sarawak government digital services. Register once and use it to log into multiple government systems without separate accounts.
Can I access council services without login?
Some public pages are viewable without logging in, but to submit applications or access personalised services you must log in or register first.
Some public pages are viewable without logging in, but to submit applications or access personalised services you must log in or register first.
Help with login or access problems?
Look for the support or contact information on the portal itself for technical assistance.
Look for the support or contact information on the portal itself for technical assistance.
Why use the Sarawak Councils Portal?
It consolidates many council services into one platform so you don't need to visit multiple council websites for bookings, permits, or enquiries.
It consolidates many council services into one platform so you don't need to visit multiple council websites for bookings, permits, or enquiries.
What is TALIKHIDMAT?
A one-stop communication channel for the public to submit enquiries, complaints, feedback, or service requests to Sarawak Government agencies and local authorities.
A one-stop communication channel for the public to submit enquiries, complaints, feedback, or service requests to Sarawak Government agencies and local authorities.
Who can use TALIKHIDMAT?
Any member of the public in Sarawak can use it to send feedback, complaints, suggestions, or service enquiries related to government services.
Any member of the public in Sarawak can use it to send feedback, complaints, suggestions, or service enquiries related to government services.
What feedback can I submit?
You can report broken streetlights, potholes, flood problems, file complaints about public services, request information, or give suggestions. Reports are routed to the relevant agencies.
You can report broken streetlights, potholes, flood problems, file complaints about public services, request information, or give suggestions. Reports are routed to the relevant agencies.
How do I submit a report?
• Online: TALIKHIDMAT portal
• Hotline: 082-555999
• Fax: 082-555888
• Email: 555999@sarawak.gov.my
• Online: TALIKHIDMAT portal
• Hotline: 082-555999
• Fax: 082-555888
• Email: 555999@sarawak.gov.my
What is the eBooking Sarawak portal?
The official online system to search, book, and reserve government-managed facilities, event venues, national parks, sports fields, and other public spaces throughout Sarawak.
The official online system to search, book, and reserve government-managed facilities, event venues, national parks, sports fields, and other public spaces throughout Sarawak.
Who can use eBooking?
Anyone in Sarawak or visitors who want to reserve public facilities and venues provided by the Sarawak State Government.
Anyone in Sarawak or visitors who want to reserve public facilities and venues provided by the Sarawak State Government.
Does eBooking cover national parks?
Yes. You can book national park accommodation and activities such as Bako National Park, Gunung Gading, Lambir Hills, Loagan Bunut, and others.
Yes. You can book national park accommodation and activities such as Bako National Park, Gunung Gading, Lambir Hills, Loagan Bunut, and others.
Is payment managed online?
Yes. The portal supports online booking and payment for enabled facilities — no counter visit needed.
Yes. The portal supports online booking and payment for enabled facilities — no counter visit needed.
Issues with my booking?
Use the Contact Us and FAQ section on the eBooking portal to find support or submit feedback.
Use the Contact Us and FAQ section on the eBooking portal to find support or submit feedback.
What facilities can I rent?
• Miri City Fan
• Taman Bulatan
• Taman Awam
• Taman Bunga
• Visitor Information Centre (VIC) Park
• Luak Esplanade
• Padang Majlis Bandaraya Miri
• Potted plants & decorative packages
• Miri City Fan
• Taman Bulatan
• Taman Awam
• Taman Bunga
• Visitor Information Centre (VIC) Park
• Luak Esplanade
• Padang Majlis Bandaraya Miri
• Potted plants & decorative packages
Charges for Miri City Fan / Taman Bulatan / Taman Awam?
• Electricity: RM100/evening
• Service charge: RM300/day
• Deposit: RM1,000
• Electricity: RM100/evening
• Service charge: RM300/day
• Deposit: RM1,000
Rates for Taman Bunga / VIC Park / Luak Esplanade?
• Electricity: RM100/evening hour
• Service charge: RM200/day
• Deposit: RM1,000
• Electricity: RM100/evening hour
• Service charge: RM200/day
• Deposit: RM1,000
Can I rent potted plants for events?
Yes. Rates start from RM8/pot (foliage, shrubs, palms). Package rates with transportation & decoration range from approximately RM880 to RM2,400.
Yes. Rates start from RM8/pot (foliage, shrubs, palms). Package rates with transportation & decoration range from approximately RM880 to RM2,400.
Is a deposit required for rentals?
Yes. Cleanliness and damage deposits are required for most facility bookings to ensure the venue is returned in good condition.
Yes. Cleanliness and damage deposits are required for most facility bookings to ensure the venue is returned in good condition.
How do I book a facility?
Bookings are made through the Council's eBooking System or by contacting the Miri City Council office directly for details and availability.
Bookings are made through the Council's eBooking System or by contacting the Miri City Council office directly for details and availability.
MCC Contact Information
Jalan Bandaraya, Marina Parkcity, 98000 Miri, Sarawak
085-433501
mbm@miricouncil.gov.my
Mon–Thu 8am–1pm & 2pm–5pm; Fri 8am–11:45am & 2:15pm–5pm
Jalan Bandaraya, Marina Parkcity, 98000 Miri, Sarawak
085-433501
mbm@miricouncil.gov.my
Mon–Thu 8am–1pm & 2pm–5pm; Fri 8am–11:45am & 2:15pm–5pm
What Smart City Apps are offered?
Official Smart City mobile apps that let residents and visitors access government services, city information, digital tools, and updates from Miri and Sarawak.
Official Smart City mobile apps that let residents and visitors access government services, city information, digital tools, and updates from Miri and Sarawak.
Why download the Smart City Apps?
Stay connected with city services, get notifications, and access eBooking, Talikhidmat complaints, council news, and other digital features.
Stay connected with city services, get notifications, and access eBooking, Talikhidmat complaints, council news, and other digital features.
Where to find the Smart City Apps?
Download links are on the Smart City page, available on the Apple App Store, Google Play Store, and Huawei AppGallery.
Download links are on the Smart City page, available on the Apple App Store, Google Play Store, and Huawei AppGallery.
What services are in the apps?
• City news & announcements
• Facility booking & feedback
• Council contact info
• City event updates
• Smart City initiatives
• City news & announcements
• Facility booking & feedback
• Council contact info
• City event updates
• Smart City initiatives
What is BorneoParkMIRI?
The official MCC mobile app for parking management and payments in Miri. It helps drivers find parking zones, pay for parking, and receive parking-related notifications.
The official MCC mobile app for parking management and payments in Miri. It helps drivers find parking zones, pay for parking, and receive parking-related notifications.
What features does the app offer?
• Cashless parking payment
• Check parking zones and availability
• Receive parking reminders and warnings
• Cashless parking payment
• Check parking zones and availability
• Receive parking reminders and warnings
How do I pay for parking via app?
Payments are made directly within the BorneoParkMIRI app using supported cashless methods — no physical tickets or coins needed.
Payments are made directly within the BorneoParkMIRI app using supported cashless methods — no physical tickets or coins needed.
Problems with the parking app?
Check the Help/Support section inside the app, or contact Miri City Council via the official website contact details.
Check the Help/Support section inside the app, or contact Miri City Council via the official website contact details.
What services are on Service Sarawak?
• Utilities (water, electricity, gas)
• Council services (rates, health permits)
• Social & community welfare
• Licences & permits
• Business & trade
• Land & agriculture
• Education & scholarships
• Life events & payments
• Utilities (water, electricity, gas)
• Council services (rates, health permits)
• Social & community welfare
• Licences & permits
• Business & trade
• Land & agriculture
• Education & scholarships
• Life events & payments
How else can I access these services?
• Service Sarawak counters at government offices
• The "Sarawak Gov App" for service search, application tracking, and news updates
• Service Sarawak counters at government offices
• The "Sarawak Gov App" for service search, application tracking, and news updates
Do I need an account for Service Sarawak?
Many listings are visible publicly, but a registered SarawakID account is needed for personalised services, application tracking, and service history.
Many listings are visible publicly, but a registered SarawakID account is needed for personalised services, application tracking, and service history.
Where is MCC office located?
Miri City Council, Jalan Raja, 98000 Miri, Sarawak.
Miri City Council, Jalan Raja, 98000 Miri, Sarawak.
How to pay assessment tax?
You can pay using Sarawak PayBills, CIMB Clicks, Payment Galaxy, or at the MCC counter / local payment agency counters.
You can pay using Sarawak PayBills, CIMB Clicks, Payment Galaxy, or at the MCC counter / local payment agency counters.
How to submit a complaint?
Submit through Miri Cares or the Talikhidmat portal.
Submit through Miri Cares or the Talikhidmat portal.
Where to download forms?
Visit the Download Forms section on the MCC website.
Visit the Download Forms section on the MCC website.
