Client Charter List

 
 
RATING AND VALUATION | Process assessment rates installment payment applications within 5 working days.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
RATING AND VALUATION |Update records within 5 working days for the purpose transfer of owner properties-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
RATING AND VALUATION | Impose assessment rates on proportioned rateables properties on the 1st day of the following month from the date of the Occupation Permit-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
RATING AND VALUATION | Update records within 5 working days for the purpose of change of correspondence address and owner properties bills.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
RATING AND VALUATION | Generate and print annual assessment rates bills for all proportioned rateables properties in February-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
TREASURY | Process MBM and utility bills (SBBS) efficiently and with integrity within 30 minutes.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 99 99 98 100 100 100
Total 100 100 100 100 100 100 100 100 100
TREASURY | Process bills, salary claims and allowances for Council staff supported by complete documents within 7 working days from the date of receipt from the department/division/section/unit-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
ENGINEERING | All engineering plans will be processed within a month.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 90 95 95 95 95 95 95 95 95
Total 100 100 100 100 100 100 100 100 100
PARKING | Process the issuance of a private car parking permit after 5 working days from the date of payment.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
PARKING | Process compound appeal applications within 3 working days.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
PARKING| The sticker issuance process for People with Disabilities (OKU) is completed within 3 days from the date of application.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 67 50 33 100
Total 100 100 100 100 100 100 100 100 100
LIBRARY | The book borrowing process for each library member is handled within 3 minutes.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
LIBRARY |The book return process for each library member is handled within 2 minutes.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
LIBRARY |The registration process for each library member is handled within 20 minutes.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
LIBRARY | The membership renewal process for each library member is handled within 10 minutes.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
PUBLIC HEALTH | We will ensure that the license renewal process takes one week for newly issued license certificates.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
PUBLIC HEALTH | We will ensure that food premises license applications are approved within 14 days after the application documents are complete and the premises have met the license requirements.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 90 90 90 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
PUBLIC HEALTH | we will ensure that 100% of food operators undergo health inspections before new licenses are issued.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
PUBLIC HEALTH | We will ensure the approval and issuance of entertainment premises licenses within one month subject to the requirements of the relevant ordinance and/or Miri City Council policies.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
PUBLIC HEALTH | We will ensure that control actions are carried out within 48 hours after being reported from the Miri Division Health Office for each DF/DHF case.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
LANDSCAPE | Take action on public complaints received within seven (7) working days.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 95 95 96 98 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
ENFORCEMENT | Processes complete banner hanging applications within one (1) working day-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
ENFORCEMENT | Processes complete applications for the return of confiscated goods within 30 minutes-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
MAINTENANCE & PUBLIC SERVICES | Process bulk waste collection applications within 5 working days-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
MAINTENANCE & PUBLIC SERVICES | Processing septic tank emptying applications within 5 working days-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
ENGINEERING |Climb/landslide complaints (minor collapse) are taken action within one day.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 90 100 95
Total 100 100 100 100 100 100 100 100 100
ENGINEERING | Approve complete road permit applications within 3 working days-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
ENGINEERING | Issuance of Certificate of Occupancy of Building within 2 days after receipt of Form F-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
ENGINEERING | Taking action on complaints regarding unauthorized structures within 1 week.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 57 34 100 67 80 86 100 100 100
Total 100 100 100 100 100 100 100 100 100
ENGINEERING | Traffic light damage is taken action within 2 days.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100 100 100 100
Total 100 100 100 100 100 100 100 100 100
ENGINEERING | Drain damage complaints are repaired within 2 weeks.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 85 90 90 85 80 85 95 95 95
Total 100 100 100 100 100 100 100 100 100
ENGINEERING | Minor road damage is taken action within 2 days.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 70 95 98 98 98 98 95 98 95
Total 100 100 100 100 100 100 100 100 100
ENGINEERING | Process and approve building plan documents within 14 working days from the date of receipt of the plan from the "submitting person"-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 96 80 100 100 90 100 100
Total 100 100 100 100 100 100 100 100
PUBLIC RELATION |Ensures immediate resolution / early response is provided to the Talikhidmat call center within three (3) working days from the date of receipt of feedback.-2025
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 97 98 94 80 90 95 99 99 100
Total 100 100 100 100 100 100 100 100 100